our answers to your frequently asked questions...
Resteraunt
1 - What time is your restaurant open for hotel guests ?
Our award winning restaurant opening times are noted on our website.
2 - What can I have for breakfast ?
Our breakfast menu has something for everyone, including classics such as a porridge, yoghurt & granola, traditional English breakfast, bacon sandwiches, salmon & scrambled egg and plenty more! Of course gluten free, vegetarian and vegan options are available.
3 - Large restaurant booking
We have a perfect space suitable for large restaurant bookings.
4 - I need to leave early for work.
Can I take my breakfast away ?Yes, please speak to a member of the team before 8pm the evening before you requireyour takeaway breakfast. We are able to provide a takeaway bag with a cold breakfastoption and fruit juice.
Hotel
1 - What is check out time ?
Check out is 11am. If you would like to extend this please speak to a member of staff at reception. We can’t always guarantee a late check out but we will do our very best to accommodate you.
2 - What time can I check in ?
Check in is at 2pm. If you would like an early check in please call the hotel and speak to a member of staff. We can’t always guarantee a early check in but we will do our very best to accommodate you. Your welcome to leave your luggage with us prior to check in.
3 - I need to cancel my accommodation
Our cancellation policy is 48hrs prior to your stay with us. Please contact the hotel if you need assistance with this.
4 - Do you offer large group bookings discount ?
Please call the hotel and speak to a member of staff if you have a large booking.
5 - Does the hotel have daily house keeping ?
Yes, our amazing housekeepers will clean your room ever day, providing the do not disturb sign is not displayed!
6 - Can you add another bed to my room ?
Providing the room you have booked has enough space we can add a put up bed. These beds are only recommended for children. We recommend you book an executive room for this. Please note there is an additional charge for this.
7 - Can you add a cot to my room ?
Yes we can add a travel cot to your room. Please note there will be an additional charge for this.
8 - Is the hotel dog friendly ?
Yes! You can bring your best friend with you. Please add this to your booking. We will provide a dog bed, water bowl & treat! Please note there is an additional charge for this.
9 - Can I get a discount code for bedroom bookings ?
Yes, if your here for work regularly please see a member of staff to arrange adiscount code.
Conferences & Events
1 - Do you have meeting facilities?
Yes! We certainly do. Please see our conference section on our website for more details.
2 - Do you have conference facilities ?
Yes! We certainly do. Please see our conference section on our website for more details.
3 - Do you provide conference equipment ?
Yes, we want to make you conference brilliant! We provide a 55inch smart screen TV,
whiteboard, flip chart, note pads, pens. Please note these are charged additionally
however included with our day delegate rate.
4 - Can I my business have an account with you ?
Yes, if your planning on using our conference rooms, bedrooms, buffet services and even
the restaurant for your business regularly please speak to a member of staff to set up an
account.
Reception
1 - Is reception 24hrs?
No, our reception is not open 24hrs. Of course it is not a problem if your arriving late, we just ask if you are checking in later than 10pm to please call the hotel prior to your arrival to arrange your check in.
General Enquires
1 - Do you charge for parking ?
No parking is free of charge.
2 - Do you have WIFI
Yes, we have FREE high speed WIFI throughout the hotel
PASSWORD - crownguest999
3 - Do you take payment straight away?
Card details are used as a reservation guarantee. We will take payment on check out.
4 - Taxi service
We really really recommend booking a taxi prior to your arrival if your require one. Unfortunately taxis can be booked up pretty fast!
5 - I am working in Wisbech how far away is the hotel ?
Wisbech is not far from us, it is around a 15 - 20 min drive depending on traffic.